WTF?

For anyone disapointed with Microsoft's or Sony's customer support...

I am a long time World of Warcraft player. I stared during the open beta and has been playing ever since (with two short breaks).Now, about three weeks ago my account was stolen by some dimwited mothefucker. I wasn't a big tragedy for me to be honest, because I wanted a short WoW break anyway and the game masters assured me that my account will be back to it's pre-hack state. What seemed like a compulsory vacation turned to be a fully-fledged assault on my account by keyboard and mouse wielding morons from Blizzard.
First I would like to say that I was positively surprised by the GMs on my server because they didn't tell me that they didn't give a shit about me and I can shove my account up my ass so deep that my intestines will reach level 70*, and they hope that my entire family up to the 9th generation will be cursed with freakishly small feet.
Instead they asked me for almost two weeks the same questions about how, when and who hacked my accound, what characters were affected and what gear I was missing. After five days I simply decided to write it down in the notepad and copy/paste the whole damn thing when I get asked again. And so I did.

About a week ago when I wanted to log into WoW to immerse myself in an intellectual converstion with my giold master about planting carrots and making tinfoil hats. I was stopped by an information about my account being susspended.
And here's where the fun begins. I got no information whatsoeven what is happening to my account neither before nor after its banning. I did sent a query about it via Blizz's webform, but it was a no-brainer that I won't receive a reply soon or .... well, ever, probably because. I decided to browser the offcial tech support forums and found out that it takes at least three weeks for do anything about a stolen account.

My question is... why? Why three weeks? What can possible take so long?
I have heard that there were a lot of account compromised recently and the wait time increased, but for God's sake, three weeks? I imagine it takes time and hordes of armed marauders to overcome a crisis of such monstrous proportions.

So this basicly means that my account will be usless for about five weeks barring a mirracle.
I'm just wondering why can't a company that makes tens of milions of dolars every month hire a few more people...or at least monkeys? A monkey would probably be a lot more helpfull than an average Blizzard employee.

Today's show is sponosred by "database rollback".